Spanish Speaking Customer Support Agent

About the Role

As a member of our Customer Support team, you’ll be the voice of Teamtailor — helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩

Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.

What You’ll Be Doing

• Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
• Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
• Gather and share customer feedback with our product team
• Identify, verify, and report bugs — and keep customers in the loop
• Create helpful self-service content (FAQs, guides, etc.)
• Build strong relationships by being proactive and genuinely helpful

What We’re Looking For

• You're fluent in Spanish and English — written and spoken
• You bring solid experience in customer support (bonus if it’s in SaaS)
• You think analytically and enjoy learning new things
• You’re a natural problem-solver who feels at home with tech
• You take pride in delivering excellent service and making things easier for others

What You’ll Get

• 25 days of paid vacation
• A healthy work-life balance
• Opportunities to grow your skills and learn new ones
• A supportive, friendly team + fun social events
• Your own starter kit — MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟

Location

This is a hybrid remote role based in Stockholm.