Scrum Master

About the Role

Empower every company to deploy any ideas. We aim to simplify the complex aspects of product development through engineering. Our vision at Tailor is a world where the boundaries between business and engineering are dissolved, allowing anyone to become a product creator. We are looking for individuals who resonate with this mission.

What Tailor Offers

We deliver value through two main pillars, leveraging AI to democratize ERP and solve the operational challenges of every company.

One is the development of our AI Native Headless ERP platform, "Tailor Platform™". We aim to redefine ERP, which forms the backbone of businesses worldwide, making it flexible and scalable with AI in mind for both its construction and end-user experience, thereby maximizing corporate value. Our challenge in this era is to redesign business logic with AI Agents as a premise, creating a core system that can be handled by both humans and AI.

The other is Professional Services. This business involves deeply understanding customer operational challenges using the Tailor Platform, and consistently handling everything from pre-sales to problem identification, solution design, implementation, and delivery. We go beyond backend development on the Tailor Platform to include frontend development, business consulting, and IT strategy/PMO support, directly addressing our customers' management issues.

These two pillars are not independent. Insights gained from the front lines of Professional Services feed back into the Tailor Platform, and the evolution of the Tailor Platform accelerates problem-solving in Professional Services. Creating this cycle is central to our development style.

The Market Tailor is Tackling

The ERP market is a massive industry, accounting for approximately 30% of the entire software market. Globally, it is projected to reach $73 billion by 2026 and double to $281.5 billion by 2035 (Precedence Research). The domestic market is also expected to grow from over 5 trillion yen in 2024 to over 8.5 trillion yen by 2029.

However, more important than market size is the fact that a vast number of unresolved operational challenges remain in this domain. As the global trend shifts from "all-in-one packages" to "combinations of Best of Breed SaaS," companies are constantly facing questions about how to structure complex business processes, the extent of automation, and how to integrate AI.

As pioneers in this field, we stand at the forefront of addressing these questions.

▼ Reference About the Tailor Product Overview About Tailor's Organizational Structure

Role of This Position

As a change agent for our customers and Tailor, you will be expected to collaborate closely with all stakeholders to enhance adaptability in product development, thereby maximizing the success rate of projects and, by extension, Tailor's success.

Initially, you will serve as a Scrum Master for one team and one project, gaining an understanding of the current state of the Professional Services organization and development structure. In the future, we expect you to lead organizational-level problem-solving, viewing the entire organization as a single system.

Specific Responsibilities

You will independently select the actions required as a Scrum Master. The following are examples:

• Enhance project success rates by coaching teams, product management, and ultimately the organization as a Scrum Master.
• Enable teams to practice excellent development through technical excellence.
• Realize a culture of continuous learning within the organization.
• Promote change by always aiming for perfection and challenging current activities.
• Identify impediments arising within teams, the organization, and with customers, and work with stakeholders to remove them.
• Conduct facilitation, training, and workshops.

<Development Environment> * Middleware: Auth0 and other IDPs, Tailor Platform * Monitoring: Datadog * Environment Setup: Docker, docker-compose, Terraform * Languages: TypeScript, GO, CUE, cel-go * Frameworks, etc.: Next.js, Playwright, vitest * Others: GitHub Copilot, WebStorm, GoLand

Required Qualifications

• Proven experience as a Scrum Master.
• Deep knowledge of Scrum principles and practices, as well as an understanding of development methodologies like Waterfall.
• Over 3 years of product development experience.
• Understanding of the latest engineering practices.
• Proven experience in coaching, teaching, mentoring, and facilitating.
• Excellent problem-solving skills and technical analytical skills.
• Native-level Japanese proficiency.
• Currently residing in Japan.

Preferred Qualifications

• Expertise in specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics).
• Deep knowledge of Large-Scale Scrum (LeSS) principles and practices.
• Experience in transitioning from bureaucratic organizational structures to customer-centric organizational designs.
• Experience in identifying organizational system impediments and collaborating with stakeholders to remove them.
• Deep understanding and practical experience of systems thinking.
• Experience facilitating meetings with executive management and senior managers.
• Ability to selectively choose hybrid work arrangements based on project needs.

Desired Personality Traits

• Ability to act strategically while maintaining intellectual humility.
• Ability to continuously acquire knowledge and learn through practice.
• Enjoyment of stimulating intellectual curiosity.
• Proactive and self-starter mentality, driving initiatives forward.
• Ability to provide open-minded and constructive feedback.

Compensation

Negotiable. We employ a Mission Grade system where compensation is determined by the scope of the role (mission) undertaken and its results, regardless of age or tenure. Your initial grade will be determined during the selection process, and subsequent grades will be determined, in principle, through semi-annual evaluations.

Working Hours

Discretionary labor system.

Work Style

Hybrid remote and in-office.

Salary Increases/Bonuses

• Salary revisions: Twice a year (evaluations conducted semi-annually).

Allowances

• Loan of preferred PC, monitor, etc.
• Commuting expenses covered.
• Various social insurances.

Holidays and Leave

• Completely two-day weekend system (including national holidays, year-end and New Year holidays, etc.).
• Paid leave granted upon joining the company.

Benefits

• Various social insurances.
• Support for learning (e.g., book purchases, conference participation fees).