Leasing Support Agent

About the Role You'll join the Operations team of a fast-growing property and residential leasing business based in Australia, working as the critical link between prospective tenants and the on-site leasing team. You'll manage leads from first contact through to confirmed tour, keeping the pipeline moving with speed, warmth, and sharp attention to detail. What You'll Do Reach out to new leads within 2 hours by phone and email, capturing key preferences along the way Schedule and manage property tours across multiple buildings using the CRM and booking calendar Confirm tour attendance 24 hours ahead and again on the morning of the appointment Re-engage leads who've gone quiet to keep bookings on track Answer CRM enquiries about tours and respond to prospect questions Join daily team huddles and share insights on lead activity and trends Compile a daily activity report covering leads, calls, bookings, and pricing feedback Help spot and flag potential safety concerns in line with workplace practices What You'll Bring At least 2 years in a customer service role — you know how to build rapport fast Confident, natural communicator across both phone (the majority of your day) and email Comfortable in MS Office and CRM systems, with an eye for accurate data entry Highly organized, deadline-driven, and cool under pressure when priorities shift A warm, engaging personality — you genuinely enjoy talking to people Nice to Have Prior experience in leasing, real estate, or high-volume call/data-entry environments — a definite plus, not a requirement What's In It For You Be part of a supportive Operations team with clear daily rhythms and huddles Play a genuinely important front-line role in a growing leasing pipeline Work with modern CRM and leasing tools Competitive salary, discussed during the interview