L2 Technical Support
Satellite Office · Remote · posted Jul 31, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Troubleshoot advanced hardware/software issues
- •Manage user permissions
- •Investigate recurring incidents
- •Escalate unresolved cases
- •Strong networking knowledge (TCP/IP, DNS, VPN)
- •System administration experience (Windows Server, Linux)
Nice to have
- •Familiarity with ITIL processes
- •Scripting for automation (PowerShell, Bash)
Tools and technologies
The full posting
Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point. Typical Key Tasks: Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity) Managing user permissions (Active Directory, Exchange, SaaS apps) Investigating recurring incidents & applying known solutions Escalating unresolved cases to L3 or vendor support Assisting in minor system/application deployments Common Skills Required: Strong knowledge of networking (TCP/IP, DNS, VPN) Experience with system administration (Windows Server, Linux) Familiarity with ITIL processes (Incident, Problem Mgmt.) Scripting (PowerShell, Bash) for automation is a plus Analytical & problem-solving skills
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