Bilingual Operations Manager

About the Role

At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance. We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly.

Job Responsibilities

• Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time.
• Act as the main escalation point when team members encounter complex client or operational issues.
• Handle complex or sensitive client conversations directly when necessary.
• Troubleshoot operational, account-related, payment, platform, and technical issues.
• Coordinate with external suppliers and internal stakeholders to resolve escalated cases.
• Monitor the team’s workload, priorities, response quality, and overall performance.
• Identify recurring issues, escalate critical situations, and recommend process improvements.
• Onboard, train, coach, and support team members.
• Maintain visibility over ongoing client cases and ensure appropriate follow-up until resolution.
• Use internal tools and communication channels to keep operations organized and properly documented.
• Take ownership of the department so senior management can focus on other areas of the business.

Required Skills & Experience

• Proven 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role. (Required)
• Bilingual English, both written and spoken (C2/C1 Level). (Mandatory)
• Experience working with Meta Ads Paid Media platform. (Desired)
• Previous experience leading and supervising teams in fast-paced environments.
• Strong customer support experience, including handling escalations and complex client situations.
• Ability to manage a high volume of simultaneous conversations and priorities.
• Excellent troubleshooting, problem-solving, and decision-making skills.
• Strong sense of ownership and ability to operate independently with limited supervision.
• Excellent written communication skills and ability to communicate quickly and clearly through chat.
• Comfortable learning new digital platforms and troubleshooting technical issues.
• Strong organizational and time-management skills.

About the Position

• Location: 100% remote
• Work schedule: Monday to Friday, from 6:00 AM to 3:00 PM (GMT-3).
• Employment Type: Contractor
• Competitive salary and growth opportunities in a global environment.

If you meet the requirements and are interested in this exciting opportunity, apply at www.rehire.ar/jobs and send us your CV!