Senior Solutions Engineer - US

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position.

We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀About the Role As a Senior Solutions Engineer at Quantum Metric, you're the senior technical advisor behind our most strategic, highest-value sales opportunities.

Working closely with Enterprise Account Executives, you'll guide complex enterprise organizations across the Americas from measuring digital experience to acting on it — both within our core platform and autonomously through Felix AI, our Agentic solution. You'll own technical strategy for your largest deals end-to-end, mentor the broader SE team, and represent Quantum Metric to senior stakeholders from VP of Digital to CIO/CDO. 🔧

Responsibilities

Strategic Advisory: Own the technical strategy for the most complex enterprise sales cycles across the Americas, from initial discovery to close, often across multi-quarter, multi-stakeholder deals Solution Design: Architect and lead tailored demonstrations and narratives — including Felix Agentic use cases — that align Quantum Metric's platform to C-level business outcomes POC Execution: Lead and de-risk the most technically and politically complex proof-of-concepts, defining success criteria and quantifying enterprise-scale business value Technical Architecture: Design scalable, enterprise-grade solution architectures and articulate ROI-based value propositions for the largest accounts in the portfolio Team Leadership: Mentor and upskill other Solutions Engineers, share best practices, and act as a technical escalation point for the broader team Cross-Functional Partnership: Partner with Account Executives, RVP’s, and Customer Success on deal orchestration for named/strategic accounts, and coordinate closely with Product/Engineering on post-sales onboarding and roadmap influence Market Influence: Lead RFP responses for strategic accounts and serve as a structured voice of the customer into the product roadmap, particularly around Felix Agentic 💡

Requirements

Experience

6+ years in Enterprise Pre-Sales/Solutions Engineering within SaaS or software, with a track record on large, complex deals Sales Acumen: Proven success leading — not just supporting — complex, multi-layered sales cycles in the Digital Experience / Digital Analytics space Stakeholder Management: Strong executive presence, equally credible with technical teams (architects/developers) and C-suite (CIO/CDO) Technical Depth: Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning; native iOS/Android experience a plus Leadership: Experience mentoring or informally leading other SEs, and building reusable tools/assets beyond your own deals Communication: Exceptional storytelling and executive-level presentation skills, with clear ownership up and down the chain — aligning AEs and leadership while staying a dependable partner to ICs.

Disciplined Salesforce hygiene is a must. Agility: Strong organizational skills to manage multiple high-stakes deals simultaneously, with 20–25% travel Linguistic

Skills

Professional level fluency in Spanish is a plus Preferred Qualifications Deep experience in Digital Experience Analytics or CXM platforms Hands-on familiarity with agentic AI, enterprise data architecture, or tagging strategies — ideally applied in a live deal context Background in high-growth SaaS or digital transformation consulting Experience operating as an informal or formal technical lead for a pre-sales team