Professional Services Engineer (Microsoft Cybersecurity)

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Professional Services Engineer to work for our cybersecurity consultancy practice, where you can focus on the deployment of related technologies and develop in to a Technical Consultant role.

What will you be doing?

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert
• Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants
• Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality
• Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards
• Deliver technical knowledge‑transfer workshops and handover sessions to customers
• Produce high‑quality post‑delivery and technical documentation
• Build and maintain strong working knowledge of all products and solutions across the practice

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a