Senior Manager/Director, Customer Success
Permitflow · New York City, NY · posted Jul 30, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •4+ years people leadership in Customer Success
- •8+ years in enterprise Customer Success
- •Own gross and net retention
- •Build enterprise engagement model
- •Executive relationship management
- •Data-driven decision-making
Nice to have
- •Startup or high-growth environment experience
The full posting
About PermitFlow
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
About the Role
PermitFlow is seeking an experienced Senior Manager/Director, Customer Success to lead, grow, and scale our enterprise Customer Success team and or lead, grow, and scale our midmarket Customer Success team. You'll own the enterprise book of business, covering multi-branch and multi-region accounts with executive stakeholders and complex rollouts. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention, expansion, and advocacy with our largest and most complex customers.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers or 7 Midmarket CSM, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the enterprise or mid market segment, including multi-stakeholder adoption, expansion, and
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