Customer Success Manager

About the Role

Oneflow is a fast-growing tech scale-up located in the heart of Stockholm. We have created a platform that automates the entire contract process from start to finish – all in one place. We transform manual tasks into automated workflows with Oneflow's digital agreements, integrated into our customers' ecosystems, enabling them to work smarter and faster. We are looking for a Customer Success Manager to become part of our fantastic team in Stockholm. You will work as a dedicated and versatile Customer Success Manager with a passion for ensuring our customers get maximum value from our platform.

Who You Are

• You have a high degree of empathy and can understand and relate to customer challenges and goals.
• An excellent communicator who is skilled at building relationships and clearly conveying information.
• A proactive and creative problem-solver who always seeks innovative solutions to help customers succeed.
• Naturally organized and detail-oriented.
• Driven and results-oriented – you always strive to help customers achieve their goals and exceed their expectations.

Your Responsibilities

• Ensure our customers receive maximum value by nurturing relationships with our stakeholders and decision-makers, focusing on mid- and large-segment customers.
• Conduct regular follow-ups that lead to renewed contracts, expansion, increased customer satisfaction, and perceived ROI.
• Deepen your product and industry knowledge to educate customers on how to best utilize Oneflow's features and introduce them to new product updates.
• Collaborate closely with other internal teams to ensure full product utilization by taking initiative and acting on customer needs and growth opportunities.
• Be the customer's voice and provide internal feedback on how Oneflow can better support our customers.

Skills and Requirements

• Proven experience in Customer Success, preferably within the B2B and SaaS industry.
• Excellent written and verbal communication skills, with fluency in Swedish and English.
• Technical interest and experience with various CRM, HR, and ERP systems.
• Strong work ethic, self-motivated with the ability to prioritize effectively.
• Empathetic, intellectually curious, and enjoy interacting with people and coaching them to success.
• Knowledge of French, Dutch, or German is a plus.

What We Offer

• Opportunity to be part of a fast-growing scale-up with a fantastic culture – our eNPS (employee satisfaction score) is above the industry average.
• Work in a team with a clear vision, goals, and key results.
• Annual wellness contribution of 5000 SEK.
• Well-equipped office with snacks and drinks.
• Weekly/monthly activities based on our culture.
• Insurance and pension plan.
• Highly qualified and inspiring international colleagues.
• Fast-paced, inclusive, and open work culture.
• Opportunity to make your mark and create your own career path.

Does this sound like you? Submit your CV and a cover letter in English, explaining why the role appeals to you and why you are a good fit. The role requires fluency in Swedish and English, but our recruitment team handles the process in English. We will get back to you as soon as possible!

We value equality and diversity and strive for a team that reflects today's society. We are a diverse workplace with 180 people from 34 different nationalities, and we believe our differences, both in background and experience, are a strength for us.

Please visit our website for more information about our product. Visit our blog for more information about our culture and your future colleagues 💜

One last thing before you apply! We want to see the real you, not AI-generated text. Don't overthink it, the most important thing is your own words and who you are. Write from the heart. 💫