Senior Renewals Manager
Modernhealth · Remote - US · posted Jun 25, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Manage renewal process
- •Drive customer retention
- •Achieve renewal targets
- •Build strong client relationships
- •Understand customer needs
The full posting
About the Role
As a Senior Renewals Manager at Modern Health, you’ll own the strategy, negotiations, and execution of renewals for a portfolio of clients. You’ll partner closely with Client Management, Legal, and Finance to drive consistent, scalable processes that protect and grow ARR, while taking a unified approach to increasing revenue and mitigating risk.
You will be accountable for renewal outcomes end to end — from building win‑win strategies and leading contract negotiations to ensuring accurate, predictable forecasting and identifying expansion opportunities.
This role reports into our Senior Director of Account Management and Renewals. This position is not eligible to be performed in Hawaii.
What You’ll Do
- Own the renewals and upsell motion in collaboration with the Client Management team to drive retention and expansion across an enterprise customer portfolio.
- Engage proactively with key decision-makers and the Client Management team to surface and mitigate renewal risks early, crafting clear action plans to address them.
- Lead renewal negotiations and contract execution that align to both Modern Health’s objectives and client goals, creating long-term, value-based partnerships.
- Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated.
- Work cross-functionally and at the executive level to orchestrate risk-mitigation strategies and drive the right actions with internal stakeholders.
- Identify and qualify upsell and cross-sell opportunities in the renewal cycle to increase share of wallet and deepen client engagement with Modern Health.
Who You Are / Requirements:
- 6+ years of Client Success and/or Account Management experience within an Enterprise SaaS organization.
- Experience working with buyers in HR, People, Benefits, or Total Rewards is a plus.
- A consistent track record of exceeding retention and revenue targets, with clear examples of how you’ve protected and grown ARR.
- Exceptionally organized and proactive, with the ability to prioritize effectively, take initiative, and operate both independently and as part of a
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