Customer Support Specialist with German
Lodgify · LATAM · posted Oct 8, 2024
What this role actually asks for
Extracted by RemoteHuntMust have
- •Native or professional fluency in German (C1/C2)
- •Strong professional English skills
- •Customer-facing support or service experience
- •Technical aptitude and problem-solving skills
- •Excellent communication skills
Nice to have
- •Experience with Zendesk or similar tools
- •SaaS or tech environment experience
Languages required
The full posting
Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
Role Overview
Join Lodgify as a German-speaking Customer Support Specialist and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.
How will you make an impact?
- Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
- Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
- Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
- De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
- Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
- Maintain precise documentation and share insights that elevate our customer support knowledge base.
What makes you a great fit?
- Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
- Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
- Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
- Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
- A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
Is this one actually worth your time?
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