Customer Success Lead
Listo · Remote · posted May 13, 2026
leadB2B SaaS
What this role actually asks for
Extracted by RemoteHuntMust have
- •3+ years in customer success/account management
- •B2B SaaS experience
- •Skilled at using AI tools
- •Proactive mindset
- •Strong communicator
- •Excellent English
Nice to have
- •Experience in hospitality/events/venue management
- •Familiarity with CS platforms (Intercom)
- •Track record of driving expansion revenue
Tools and technologies
AI
Languages required
en
The full posting
What You'll Do
Own client onboarding and make it seamless from day one.
Build strong, proactive relationships with operations teams at major venues.
Monitor account health and act before problems arise.
Identify upsell and expansion opportunities and drive them to closure.
Collect client feedback and share insights with the product team.
Create playbooks and documentation that scale success.
What We're Looking For
- 3+ years in customer success, account management, or similar roles at B2B SaaS companies.
- Skilled at using AI tools to stay organized, automate follow-ups, and gain insights from data.
- Proactive mindset — you anticipate needs before clients ask.
- Strong communicator, comfortable with both stadium ops managers and C-suite executives.
- Excellent English, written and spoken.
Nice to Have
- Experience in hospitality, events, or venue management.
- Familiarity with CS platforms like Intercom or similar tools.
- Track record of driving expansion revenue.
Is this one actually worth your time?
RemoteHunt scores every remote job 0–100 against your own resume, so you apply to the handful that fit instead of the hundred that don't. Free plan, no card required.