German speaking Support Specialist
Lightspeedhq · Belfast · posted Aug 3, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Excellent verbal and written communication skills in German & English
- •Previous customer service or technical support experience
- •Strong attention to detail
- •Basic experience with common online, mobile and desktop platforms
- •Ability to troubleshoot and resolve customer issues
Nice to have
- •Experience with Phone, Email, Ticketing, Live Chat
- •Experience in the Hospitality industry
- •Experience supporting a SaaS product
- •Experience supporting an iOS application
- •Computer networking experience
Tools and technologies
iOSAndroidOSXWindowsHTMLCSS
Languages required
deen
The full posting
About the Role
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document,
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