Field Implementation Consultant I (English & French Speaking)

About the Role

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Field Implementation Consultant to join our team in Paris. You will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, set our customers up for success, representing Lightspeed in France, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success.

What you’ll be responsible for:

• Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
• Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
• Guide customers onsite through their setup, implementations and integrations.
• Install/troubleshoot networking devices including routers and wireless access points.
• Provide the same level of the above points to remote customers via Zoom.
• Document and track customer installation, network details, schematics and other on-site services.
• Report the progress of the installations to your Team Lead and Installation Coordinator
• Ensure all hardware is present before going onsite to the customer.
• Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
• Represent Lightspeed as company ambassador for all new and existing customers.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you’ll be bringing to the team:

• 2 years of relevant professional experience.
• A technical background and problem solving drive, boundless curiosity.