Website Maintenance Specialist

Role Overview

We are seeking a detail-focused Website Maintenance Specialist to manage ongoing updates and quality assurance across a large portfolio of WordPress sites. This is a full-time role built for someone who takes pride in clean execution, thorough testing, and clear communication. You will work inside a structured ticketing system, handling everything from content edits to minor technical builds while maintaining a consistently high bar for quality.

Key Responsibilities

• Process a daily queue of client website requests through a ticketing system, including content updates, design adjustments, and new landing pages.
• Execute WordPress changes spanning custom CSS/HTML, template edits, and basic-to-intermediate PHP and JavaScript.
• Conduct rigorous self-QA on every task: verify across browsers and devices, test all forms, links, menus, and interactive elements.
• Write professional client-facing update summaries for internal review before delivery.
• Work closely with developers and account managers to align on scope, requirements, and priorities.
• Identify patterns in recurring issues and surface recommendations for process or template improvements.
• Keep all sites secure, organized, and adhering to development best practices.

Required Qualifications

• Solid WordPress development background with hands-on experience in themes, plugins, child themes, and custom post types.
• Proficiency in HTML5, CSS3, and working knowledge of PHP and JavaScript.
• Experience with leading page builders (Elementor, WPBakery, Divi, Gutenberg) and the ability to customize beyond their defaults.
• Track record of managing multiple live client sites simultaneously.
• Meticulous attention to detail and a self-QA mindset before every handoff.
• Professional written and spoken English with the ability to communicate clearly to non-technical stakeholders.
• Must have prior remote work experience, be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Agency or multi-client environment experience.
• SEO knowledge applied within WordPress.
• Experience with site speed and performance optimization.
• Comfort using Git for version control.

Tools & Technology

• WordPress (themes, child themes, plugins, custom post types)
• HTML5, CSS3, PHP, JavaScript
• Page builders: Elementor, WPBakery, Divi, Gutenberg
• Google Workspace
• Slack, Zoom, and other remote collaboration tools
• Ticketing / project management systems

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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