Senior Product Manager, Client Management

About this role

Providers are at the heart of Headway's mission, and the tools they use every day shape both the quality of care patients receive and providers' ability to sustainably run their practice. Some of the biggest administrative drag in a provider's week comes from managing their clients — keeping a calendar current, staying on top of messages, and coordinating scheduling and intake.

As a Senior Product Manager, Client Management on our Provider Experience team, you'll own the end-to-end experience of how providers manage communication, scheduling, and intake with their clients — and lead our 0→1 bet on an AI "front desk" that can handle that coordination on the provider's behalf. Done well, your work helps providers spend less time on logistics and more time on care, keeps availability accurate so patients can book and show up, and makes the experience between sessions feel seamless for everyone.

What you'll own

• Problem discovery, solution design, and delivery across calendar/scheduling/availability, patient↔provider messaging, client lists, and client profiles
• The 0→1 strategy and execution for AI/agentic workflows that automate client coordination — defining where automation adds value and where a human stays in the loop
• A clear product strategy and roadmap, translating provider and patient needs into prioritized, high-craft execution
• Success metrics across provider retention, engagement, and patient access — monitoring, iterating, and raising the quality bar for your area
• Tight cross-functional partnership with engineering, design, data, and clinical to ship reliable, intuitive experiences

You'd be a great fit if…

• You have 5+ years of product management experience building and shipping high-craft, user-centric products with complex workflows
• You operate end-to-end — from discovery and strategy through execution and iteration — and thrive in ambiguous, fast-paced environments
• You bring strong product judgment and UX sensibility, and care deeply about details, edge cases, and experiences users trust
• You're data-informed and use qualitative and quantitative insight together to drive decisions
• You're a strong cross-functional partner who builds alignment and drives momentum without formal authority

Nice to have:

• You've shipped LLM/agentic product features, or worked on messaging, scheduling, or calendar surfaces

Benefits

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Diversity, Equity, and Inclusion

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

E-Verify

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A notice to Headway applicants:

To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers . Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.