Utility Billing Specialist

About the Role

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

Utilities touch every resident, every month and someone has to make sure the meters are accurate, the bills are right, and the numbers actually add up at the portfolio level. That's this role. As our Utility Billing Specialist, you'll own the full lifecycle of utility and meter reading operations across our communities. You'll be the go-to expert when a Community Manager has a billing question they can't answer, the first line of defense when a meter starts misbehaving, and a key partner to our Billing and Recapture Manager on monthly reporting and budgeting. It's a role for someone who likes precision, isn't afraid of a spreadsheet, and gets genuine satisfaction from tracking down the source of a discrepancy.

What You'll Do

Utility Recapture & Billing

• Identify and troubleshoot problematic meters and metering equipment
• Ensure every home has a properly functioning meter
• Review and approve monthly utility billing
• Detect leaks and partner with field teams to find and fix them
• Manage utility expenses, including submitting sewer leak adjustments and negotiating waste removal contracts
• Audit utility invoices — including waste removal — to confirm rates are accurate

Budgeting

• Support the Utility Billing Manager in building annual utility income and expense budgets
• Prepare monthly budget change requests

Community Support

• Serve as account admin for Waterscope
• Help field staff troubleshoot utility billing issues and resident questions
• Inspect and audit resident billing information for accuracy
• Research and analyze account history to resolve billing and meter reading disputes
• Act as the in-house expert on meter reading systems, devices, and software

What You Bring

• Bachelor's degree required; a background in business administration, management, or operations is a plus but not mandatory
• 1+ years in multi-family utility billing (manufactured home community experience is a bonus)
• Sharp attention to detail, strong organizational instincts, and a problem-solver's mindset — you notice when a number looks off before anyone tells you
• Excellent written and verbal communication; you can explain a billing discrepancy to a resident and to a manager equally clearly
• Comfortable in MS Office and quick to pick up new software and systems
• Able to work in an office setting for extended periods using standard office equipment