Product Manager

Company Description
Ko wai m ātou -

About us

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description
He aha te tūranga -

About the role

We are flexible as to whether this role is located in Christchurch, Auckland or Wellington. Join us as our Product Manager and help shape the future of Telecare. In this pivotal role, you will identify, develop and scale innovative service offerings that build on our core Medical Alarm solutions, delivering greater value for customers while driving sustainable business growth.

Working across operational, digital and customer-facing teams, you will lead service innovation from concept to launch, using customer insights, commercial acumen and data-driven decision making to create solutions that improve outcomes, enhance service delivery and strengthen Telecare's long-term success.

You’ll also: Identify and evaluate new value-added services that complement Telecare and medical alarm offerings. Develop and maintain an innovation roadmap aligned with Telecare strategy and future service priorities. Build robust business cases using existing market solutions rather than custom-built products.

Lead pilot programmes in partnership with Monitoring, Field Representatives, and Customer Services teams. Assess pilot outcomes and make recommendations on national rollout and scalability.

Qualifications

Ko wai koe -

About you

You are an experienced Product Manager with a proven track record of discovering, developing, and launching customer-focused products and services within healthcare and other regulated environments. Combining strong commercial acumen with stakeholder leadership, you excel at translating customer needs into scalable solutions, leading lean MVP testing, and collaborating across operational, clinical, monitoring, and field teams to deliver measurable business and customer outcomes.

To be successful in this role, you will have: Tertiary qualification in business, commerce, product management or related field Demonstrated experience in product management, innovation, or service design, delivering successful products and services. Proven ability to manage the full product lifecycle, from discovery and validation through to launch and continuous improvement.

Strong commercial acumen, including business cases, pricing, and investment decisions. Experience engaging stakeholders across operational, clinical, and technical teams in regulated environments.

Additional Information
Me pēhea te tuku tono - How to apply Click “I’m interested” before applications close on Wednesday 30th September 2026. For further information please contact Anita Teague anita.teague@stjohn.org.nz for a confidential discussion. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work.

We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.

Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai. If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly.

If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.