Associate Director, Product Strategy & Operations (Revenue)

About HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts

Responsibilities

Why this role exists

As HighLevel continues to scale its product portfolio, we see a growing need for leaders who can connect Product, Finance, and GTM teams to drive revenue growth and strategic execution. This role is being created to identify growth opportunities, align stakeholders, and lead high-impact initiatives across multiple products. We are looking for someone who can bridge strategy and execution—turning business goals into measurable outcomes and helping accelerate the next phase of growth.

What You'll Do

Revenue Growth & Business Strategy

• Analyze revenue performance, product adoption, customer behavior, and monetisation opportunities across multiple product lines.
• Partner with Product and Finance teams to identify growth opportunities and prioritise high-impact initiatives.
• Develop business cases, growth plans, and strategic recommendations to improve revenue and adoption.
• Drive planning processes and track progress against key business objectives.

Product & Growth Initiatives

• Build a deep understanding of HighLevel's products, customers, and revenue drivers.
• Identify opportunities across new revenue streams, adoption and expansion.
• Work closely with Product teams to shape and execute strategic initiatives that drive business impact.

Cross Functional Leadership

• Align Product, Finance, Marketing, Sales, Customer Success, and Leadership teams around common goals.
• Drive clarity, accountability, and execution across complex initiatives.
• Influence stakeholders and facilitate decision-making across multiple functions.

Strategic Execution

• Own high-priority initiatives from ideation through execution.
• Establish operating rhythms, success metrics, and tracking mechanisms.
• Monitor outcomes, identify risks, and course-correct when necessary.
• Continuously improve planning, prioritization, and execution processes.

What Success Looks Like

First 6 Months

• Develop a strong understanding of HighLevel's products, customers, and revenue drivers.
• Build trusted relationships across Product, Finance, and GTM teams.
• Identify and prioritize strategic growth opportunities.
• Influence roadmap and business decisions through data-driven insights.

Within 12 Months

• Successfully drive measurable improvements in revenue, adoption, and business performance.
• Lead strategic initiatives from concept to execution.
• Become a trusted advisor to leadership on growth and business strategy.
• Improve organizational alignment, planning quality, and execution effectiveness.

Ideal Candidate Profile

• 9–12 years of experience in Founder’s Office, Chief of Staff, Strategy & Operations, Product Strategy, Revenue Strategy, Growth, or Business Operations roles.
• Strong understanding of SaaS business models, monetization, pricing, adoption, retention, and growth metrics.
• Proven ability to drive cross-functional initiatives across Product, Finance, GTM, and Leadership teams.
• Demonstrated track record of translating strategy into execution and delivering measurable business outcomes.
• Exceptional analytical, problem-solving, and stakeholder management skills.
• Comfortable working in ambiguity and influencing without direct authority.
• Hands-on with AI tools and modern productivity workflows.
• Experience in high-growth SaaS, startup, or consulting-led environments is preferred.

Preferred Backgrounds

• Founder’s Office or Chief of Staff in a high-growth startup.
• Strategy & Operations, Business Operations, or Growth leadership roles.
• Professionals from Consulting background who have transitioned into operating roles.
• Professionals with experience driving monetization, pricing, growth, or business transformation initiatives.