Epic Director of Learning

Leadership Scope & Span of Control

Target Leadership Model

• Directly leads a team of approximately 6-10 direct or matrixed reports, including Managers, Senior Consultants, engagement leads, and practice operations contributors.
  
• Provides leadership oversight for Managers who each supervise approximately 6-10 consultants, supporting a scalable structure for continued growth.
  
• Partners with the VP to build the Director layer as a critical growth enabler for the next 12-18 months.
  
• Ensures growth is leadership-first, not solely capacity-driven, by strengthening the management layer before expanding the individual contributor population.
  

Core Responsibilities

Practice Operations & Delivery Governance

• Own day-to-day operational leadership for the Learning & OCM practice.
  
• Establish and maintain delivery governance processes across Learning, Training, OCM, Adoption, Readiness, and related engagements.
  
• Monitor engagement health, delivery risks, escalations, staffing needs, and quality concerns.
  
• Ensure consistent use of practice methodologies, templates, delivery standards, and tools.
  
• Partner with the VP to define and refine the service line operating model as the practice scales.
  
• Lead recurring practice reviews focused on delivery quality, utilization, staffing, financial performance, risk management, and consultant experience.
  
• Create operational visibility across active and upcoming engagements to support proactive decision-making.
  

Resource Management, Staffing Strategy & Utilization Oversight

• Lead resource planning for Learning & OCM consultants across client engagements.
  
• Partner with Recruiting, HR, Finance, and service-line leaders to forecast staffing needs and identify current or future capacity gaps.
  
• Monitor consultant utilization and support staffing decisions that balance client demand, employee development, billability, and margin expectations.
  
• Support hiring plans that prioritize leadership, delivery quality, and scalable growth.
  
• Maintain visibility into consultant availability, role fit, performance trends, and development needs.
  
• Partner with Managers to ensure staffing decisions align with consultant capabilities, client requirements, and growth opportunities.
  

Manager Leadership & People Development

• Lead, coach, and develop Managers within the Learning & OCM practice.
  
• Hold Managers accountable for active people management, including coaching, performance feedback, development planning, employee engagement, and retention.
  
• Ensure Managers conduct regular one-on-one meetings, provide timely feedback, support career growth, and elevate performance concerns appropriately.
  
• Build a leadership pipeline by identifying emerging leaders and creating opportunities for senior consultants and managers to grow.
  
• Support succession planning for Manager, Director, and senior consulting roles.
  
• Partner with HR and the VP on performance management, promotion readiness, compensation input, and talent planning.
  

Delivery Quality, Client Satisfaction & Risk Management

• Oversee delivery quality across Learning & OCM engagements, including readiness, stakeholder engagement, communications, training, adoption, and sustainment workstreams.
  
• Establish quality control mechanisms for key deliverables, including strategic plans, readiness assessments, impact assessments, training plans, adoption dashboards, communication plans, and executive materials.
  
• Review project risks, delivery issues, and consultant performance concerns with Managers and engagement leads.
  
• Ensure client feedback is captured, monitored, and acted upon.
  
• Support escalation management for delivery risks, consultant concerns, and client satisfaction issues.
  
• Promote consistent delivery practices that improve client outcomes, consultant accountability, and service line credibility.
  
• Partner with the VP on high-risk or high-visibility client relationships as needed.
  

Financial Performance & Practice Accountability

• Support practice financial performance through utilization management, staffing discipline, margin awareness, and delivery efficiency.
  
• Partner with the VP and Finance to monitor practice-level financial trends, engagement profitability, and staffing mix.
  
• Contribute to pricing assumptions, staffing models, and scope validation for proposals and statements of work.
  
• Identify opportunities to improve delivery leverage, reduce rework, increase standardization, and strengthen margins.
  
• Ensure teams understand the connection between utilization, delivery quality, client satisfaction, and practice growth.
  

Client Delivery & Senior Consulting Leadership

• Maintain approximately 50-60% billable utilization through senior advisory, engagement leadership, delivery oversight, or strategic client work.
  
• Lead or advise on enterprise healthcare transformation initiatives involving Learning, OCM, Epic, ERP, AI adoption, operational redesign, workforce readiness, and sustainment.
  
• Conduct or oversee readiness assessments, stakeholder analyses, impact assessments, training strategies, communication plans, and adoption measurement approaches.
  
• Coach executives, sponsors, managers, and change champions to drive adoption and sustained behavior change.
  

Business Development & Growth Contribution

• Identify opportunities for Learning & OCM growth across active clients and prospective accounts.
  
• Support proposal development, solution design, RFP responses, and staffing models.
  
• Partner with the VP and business development leaders to translate client needs into scalable service offerings.
  
• Contribute to account expansion strategies by identifying unmet needs, delivery gaps, or adjacent opportunities.
  
• Support thought leadership, conference participation, client presentations, and market-facing practice visibility.
  
• Maintain appropriate opportunity tracking and communication with sales and executive stakeholders.