Account Manager On Demand Portugal

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has launched its On-Demand service to provide a service for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with couriers available in the Glovo marketplace. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

THE JOURNEY

Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management.

Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs.

Prepare reports and dashboards to present to partners and use as a source for operational improvements.

Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others.

Analyze and improve internal processes.

Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus