Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon . Position: Customer Service Advisor Location: Lisbon, Portugal Work model: Remote Employment type: Full-time DUTIES AND

RESPONSIBILITIES

Provide customer support through inbound calls and emails Deliver exceptional customer service and ensure customer satisfaction Handle customer enquiries via phone and email Strive for continuous improvement in customer satisfaction Prepare, maintain and review purchasing files accurately Communicate with customers via email or chat to provide product information Process customer orders Manage account cancellations Address and resolve customer complaints Identify cross-selling opportunities where relevant .

REQUIREMENTS

Native-level proficiency in Polish, with excellent written communication skills Good command of English (minimum B2 level) Strong customer service skills Excellent communication skills Customer-focused approach Ability to handle customer enquiries professionally Strong attention to detail and accuracy Ability to manage customer complaints effectively Experience in cross-selling is an advantage.

BENEFITS

Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace Full-time employment in Lisbon Opportunity to work with a renowned international pet supplies company International and multicultural working environment Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance And much more!!!