Customer Service Advisor (Danish)

About the Role

David Kennedy Recruitment is working with a leading international online gambling and gaming company to recruit a Danish Speaking Customer Service Advisor for their Customer Service Department in Sliema, Malta. The role focuses on providing excellent customer support across betting, payments and account-related enquiries via Live Chat, email and phone.

Position: Customer Service Advisor Location: Hybrid, Sliema, Malta (office) Employment type: Full-time Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

• Engage with customers through Live Chat, telephone and email, ensuring clear and efficient communication.
• Use internal tools to investigate and resolve customer enquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Resolve customer requests and complaints promptly and courteously.
• Demonstrate a thorough understanding of policies, procedures and licensing requirements to provide accurate information.
• Promote and advocate for responsible gambling practices among customers.
• Participate in training and ongoing development to continuously build knowledge and skills.

REQUIREMENTS

• Native / fluent in Danish and strong communication in English, both verbal and written.
• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer enquiries.
• Active listener with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Availability to work a flexible schedule including evenings, weekends and public holidays.

BENEFITS

• Competitive salary and benefit package.
• Salary enhancement depending on working days and hours.
• Generous bonus payments and opportunities for advancement.
• Life and health insurance.
• Gym membership.
• Additional 5% of gross annual salary added to pension savings.
• Hybrid working model.
• Complete relocation package.
• And many more!!!