Customer Success Team Lead, Enterprise
Dandy · USA - Remote · posted Aug 14, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Lead, coach, and develop a team of Client Success Partners
- •Oversee the health and performance of child accounts
- •Establish and enforce best practices for managing customer health
- •Monitor team and account-level performance metrics
- •Drive retention and expansion across enterprise child accounts
- •Aggregate voice-of-customer feedback and share with internal teams
Tools and technologies
The full posting
Position Summary
We are seeking a highly motivated and strategic Customer Success Team Lead to oversee our Enterprise Segment Client Success Partner team. This role is critical in driving retention, operational excellence, and team performance across our largest and most strategic dental practice partners. The Team Lead will manage and develop a team of Client Success Partners while partnering closely with Enterprise Account Managers to ensure best-in-class customer experience, scalable processes, and consistent achievement of business outcomes.
Responsibilities
Team Leadership & Development
- Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers
- Set clear performance expectations, monitor KPIs, and provide ongoing feedback and mentorship
- Foster
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