Customer Lifecycle Manager | Eastern US
CM.com · Remote job · posted Aug 6, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Own end-to-end customer onboarding
- •Primary point of contact for service and support
- •Build and manage renewal and adoption processes
- •Partner with Sales, Marketing, and Product
- •Use AI tools actively
The full posting
The Role
As our Customer Lifecycle Manager for North America, you’ll own the full customer journey for every CM.com customer in the region — from the moment a deal closes through onboarding, adoption, and ongoing service and support. You’re the single point of accountability for getting new customers live fast and keeping existing customers getting value, so we retain and grow the NA book of business as CM.com scales in the region.
You will:
- Own end-to-end onboarding for new NA customers, coordinating kickoff, implementation, and go-live so customers reach first value quickly and reliably.
- Serve as the primary point of contact for service, delivery, and support across the existing NA customer base, resolving issues and coordinating with Support, Product, and Engineering to close the loop.
- Build and manage renewal, adoption, and health-tracking processes that surface risk early and identify expansion opportunities across the portfolio.
- Partner with Sales, Marketing, and Product leadership to translate customer feedback and lifecycle data into scalable playbooks that support CM.com’s growth in North America.
- Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.
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