MSP Coordinator

At Chapter 2, we’re not just scaling businesses — we’re designing the future of work. We build scalable talent ecosystems that empower organisations to hire smarter, faster, and with far greater strategic impact than traditional RPO models allow. Through a powerful blend of human insight, data-driven intelligence and technology-first thinking, we help companies globally solve today’s talent challenges and prepare for tomorrow’s opportunities. With a global footprint spanning the UK, South Africa, the US, India and Europe, our team thrives on collaboration, curiosity, and innovation. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors. We are relentless in our pursuit of better. Passionate about people and the impact they make. Honest in how we partner with clients and each other. Loyal to our teams, our vision, and the relationships we build. And always results-driven, because outcomes matter. For more information, please watch the Chapter 2 Evolution 🎥🚀 https://youtu.be/Fiap-bVnscY

About the Role

We are looking for a highly organised and detail-focused MSP Coordinator to support the onboarding and ongoing administration of contractors across our client programmes. This is a purely administrative role, ideal for someone who enjoys keeping processes organised, ensuring documentation is accurate and complete, and working across recruitment, compliance and finance processes.

Job Responsibilities

• Manage the end-to-end onboarding process for contractors, ensuring everything is completed accurately and on time.
• Prepare, issue and track contractor contracts and documentation.
• Ensure all required compliance checks and documentation are completed before contractors start.
• Support with IR35 documentation, NDAs and other contractual requirements.
• Send contractor welcome emails and onboarding information.
• Work closely with Finance and Procurement/Purchasing teams to ensure supplier and contractor information is accurate.
• Raise and manage purchase orders and maintain accurate supplier records.
• Review and check contractor timesheets before they are processed for payment.
• Maintain accurate records across internal systems and ensure documentation is up to date.
• Monitor onboarding deadlines, contract dates and required compliance actions.
• Provide general MSP, contractor and administration support as required.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Comfortable working with contracts, compliance documentation and confidential information.
• Strong administratively, with excellent follow-up and record-keeping skills.
• Confident communicating with contractors, suppliers and internal stakeholders.
• Able to manage multiple contractors and processes simultaneously.
• Familiar with IR35, NDAs, contractor onboarding or compliance processes.
• Comfortable using systems, spreadsheets and administrative platforms.
• Previous MSP, RPO, recruitment, HR, procurement or contractor management experience would be beneficial.

What You’ll Experience at Chapter 2!

We’re committed to creating an environment where your contribution matters — and where you’ll grow.

What You'll Get

• Competitive Rewards A strong salary package that reflects your experience and contribution.
• Flexible Working for Real Life Hybrid options and flexible ways of working so you can be your best at work and in life.
• Invest in Your Future A pension plan designed to support long-term financial wellbeing.
• Health & Wellbeing Matter Comprehensive wellness benefits to support your physical and mental health.
• Celebrate You Birthday leave — because life should be lived, not just worked.
• Recognition that Inspires Regular awards and celebrations spotlight those driving impact across the business.

Diversity, Equity & Inclusion at Chapter 2

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.