Fiat P2P Operation Expert

<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC">&nbsp;</div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc">&nbsp;</div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-page-id="CtSBdF7gUoTiMUxqKOHusXmHswb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TNkndMucVoi9wzxjJ3DudU61sye">As part of the Bybit Fiat team, we are looking for a P2P Regional Expert to own LATAM regional growth strategy and day-to-day operational performance. You will lead a small team of regional Business Development specialists, partner closely with local teams on the ground, and serve as the regional growth engine to accommodate global P2P strategy, develop localised strategy and turn the strategy into execution.</div> <div class="ace-line ace-line old-record-id-TNkndMucVoi9wzxjJ3DudU61sye">&nbsp;</div> <div class="ace-line ace-line old-record-id-E9XNd0NmCoo7pAxIXj3uJz4RsJe">Reporting to the Global P2P Operations &amp; COE Lead, you will be accountable for P2P regional growth target, merchant ecosystem development, regional product rollouts, and cross-functional coordination across Product, Risk, Compliance, Marketing, Community, and Customer Service. This is a regional team leader role for someone who is equally comfortable in strategy thinking and solid market-level execution.</div> <h4 class="heading-2 ace-line old-record-id-Q3j3dXOiRoSXWuxJGA2uyGK9s6f">Key Responsibilities</h4> <h4 class="heading-3 ace-line old-record-id-Zut7dWBtdoTkpyxirzruyG9LsVg">Regional Operational Ownership</h4> <div class="ace-line ace-line old-record-id-IoIld5Uf2oJgbexcdOFu0H3Esxe">• Own day-to-day P2P business performance across LATAM markets and other assigned regions.</div> <div class="ace-line ace-line old-record-id-QJehdAZouo7A9CxQNaquTWmLs3e">• Monitor regional OKR including transaction volume, competitiveness, disputes, and fraud patterns, etc.</div> <div class="ace-line ace-line old-record-id-I5dAdkzXIo3zB1xqZQQuqntwszb">• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.</div> <div class="ace-line ace-line old-record-id-TGmTdNfeJoAAkyxift4uzQkVsBd">• Provide localised business insights to the P2P Ops Lead, own regional strategy and contribute to product roadmap.</div> <h4 class="heading-3 ace-line old-record-id-F8jwdIv6XosjzUxgBNRu7ZX0sCM">Team Leadership</h4> <div class="ace-line ace-line old-record-id-NNqndXOzZoSsCjxw4KDuzStssid">• Lead, coach, and develop a small team of regional Business Development managers covering target markets.</div> <div class="ace-line ace-line old-record-id-PQMqdFg78oeBtWxAVp9uh6vKs4f">• Set clear targets, structured workflows, and review cadences for the BD team.</div> <div class="ace-line ace-line old-record-id-E49ZdCnjoojLlhxnixhupuqgsWe">• Identify capability gaps and actively drive upskilling, hiring, and team development.</div> <div class="ace-line ace-line old-record-id-QMIidWlbZoxPUQxa12DuOkp3sjd">• Foster a performance-driven, collaborative, and ownership-led culture.</div> <h4 class="heading-3 ace-line old-record-id-KPN6dKxYiom4SpxYMHHu5YmfsGb">Merchant Ecosystem Development</h4> <div class="ace-line ace-line old-record-id-IJTbdGPyooEbdExqjeOuUPW1shb">• Drive merchant onboarding, relationship management, performance tracking, incentive programs, and quality improvements across the region.</div> <div class="ace-line ace-line old-record-id-XcP8dN9Vdot8fxxm9QuuMCp4sHd">• Oversee and grow merchant community to maintain a healthy, active, and engaged P2P ecosystem.</div> <div class="ace-line ace-line old-record-id-LzbadBCweoqvScxJw8Puicoqs0f">• Serve as the primary liaison between Bybit and the regional merchant community.</div> <h4 class="heading-3 ace-line old-record-id-GLLxdjSnyo9nVpx6Q3supr26syd">Cross-functional &amp; Local Coordination</h4> <div class="ace-line ace-line old-record-id-CuJRdpyHIocARlxBwRJuKKVWsEg">• Coordinate with local market teams to align operations with country-specific dynamics, regulations, and user behavior.</div> <div class="ace-line ace-line old-record-id-XHFydbr67oy9Odxo3zYuN5Nosqg">• Work with Product to communicate regional needs, test new P2P features, and support local rollout.</div> <div class="ace-line ace-line old-record-id-Z8uqdM8z8oAx3xxIziEuUFXosfb">• Work with Risk and Compliance to ensure safe P2P operations (fraud prevention) and adherence to local regulatory requirements.</div> <div class="ace-line ace-line old-record-id-ZyatdSpVUoYWhrxArF4uIjbpsYc">• Collaborate with Marketing and Community on regional campaigns and user education.</div> <div class="ace-line ace-line old-record-id-E1MLdk7n2oInYfx6KWyuNDPrsZb">• Coordinate with Customer Service to support dispute resolution and ensure efficient handling of user cases.</div> <div class="ace-line ace-line old-record-id-KSfkdZOK1oNuk6xyTBNuwoGrsmg">• Execute and continuously contribute operational SOPs, working with P2P COE.</div> <h4 class="heading-3 ace-line old-record-id-MkTNdnJGbo6ts3xxJG7uaZZUsCh">Market Insights &amp; Growth</h4> <div class="ace-line ace-line old-record-id-DRb6dJB7lozeK4xhDQyu8bQGsne">• Analyze regional P2P market trends, pricing dynamics, payment methods, and competitive landscape.</div> <div class="ace-line ace-line old-record-id-R4OAdVolsogwjSxcGxCuT9tNsAb">• Surface insights from market research and merchant feedback to Product, Risk, Compliance, and CS, working with COE</div> <div class="ace-line ace-line old-record-id-WsJcdcQlfoV6HDxrHN4uxwlMsab">• Lead regional P2P go-to-market initiatives and growth campaigns in partnership with Marketing.</div> <div class="ace-line ace-line old-record-id-Kg7wdGPDGooK1VxQNhnuWhr6swb">• Drive execution of user acquisition initiatives and campaign rollouts</div> <h4 class="heading-2 ace-line old-record-id-XqFpdGZeHoqw4YxSuYKuYnPlszg"><strong>What We're Looking For</strong></h4> <h4 class="heading-3 ace-line old-record-id-BJIPdmG6UolMVSxKSHsuZ5Rosje">Must Have</h4> <div class="ace-line ace-line old-record-id-T4Wod1dYUoR5CkxHaLYuJgDPsId">• 5+ years of relevant experience in operations, business development, or product operations — ideally in crypto, fintech, tech., marketplaces, or adjacent sectors.</div> <div class="ace-line ace-line old-record-id-Du56de9bhoQXQWxzn6ZuSIdfs3b">• 2+ years of proven experience leading or coordinating small teams.</div> <div class="ace-line ace-line old-record-id-L9uEdBKNsoJuwOx2PWbucO1csOZ">• Hands-on experience operating across multiple countries or markets.</div> <div class="ace-line ace-line old-record-id-U6KAdsd8yojjFrx9DyGu5jMqsGb">• Strong understanding of operational workflows, project management best practices, and structured execution.</div> <div class="ace-line ace-line old-record-id-HvkddL9XboJEoaxzA6zubstzsne">• Excellent communication and cross-functional collaboration skills</div> <div class="ace-line ace-line old-record-id-MIwLdFbXYoXAZHxsharuA0NxsYe">• Strategic thinking and analytical mindset: comfortable with dashboards, data-driven decision-making, and translating numbers into strategy and actions.</div> <div class="ace-line ace-line old-record-id-HiKpdlzVuogpBdxygunuap9mshd">• Fluent in English; additional regional languages are a strong plus.</div> <div class="ace-line ace-line old-record-id-TlxVd4lrbo716WxutBnuWT1gsih">• Comfortable in a fast-paced, ambiguous, and rapidly evolving environment.</div> <h4 class="heading-3 ace-line old-record-id-L0ZvdGwSYopVLTxVQSVuRmEosEf">Nice to Have</h4> <div class="ace-line ace-line old-record-id-I8CJd5rK0ofH0mxJhsnuddpMsHc">• Direct experience with P2P platforms, crypto exchanges, or digital asset ecosystems.</div> <div class="ace-line ace-line old-record-id-BFQwdiHBAoRradxeuyQuOiXtsDe">• Familiarity with merchant management in a marketplace or P2P environment.</div> <div class="ace-line ace-line old-record-id-E2XgdgFTsowvGnx6oEwuwccRsye">• Exposure to risk monitoring, anti-fraud methods, KYC/KYB processes, or transaction oversight.</div> <div class="ace-line ace-line old-record-id-BQtydJUd3oHr8fxBE9CudhW6swc">• Experience with growth campaigns, user acquisition, or market launches.</div> <div class="ace-line ace-line old-record-id-Jg6bdCfFNoP14gxJEvIutI5FsRV">• Passion for blockchain, financial inclusion, and the future of decentralized finance.</div> </div><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment.&nbsp;<br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>