Cloud Support Engineer – Microsoft 365 and AI

<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><div class="qMYqUG_convSearchResultHighlightRoot"> <div class="" data-turn-id-container="request-6a79ed13-7280-83e8-b19d-223524c39261-4" data-is-intersecting="true"> <section class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])>*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a79ed13-7280-83e8-b19d-223524c39261-4" data-turn-id-container="request-6a79ed13-7280-83e8-b19d-223524c39261-4" data-testid="conversation-turn-16" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden @[53.5rem]/main:[--thread-content-max-width:48rem] relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" data-message-author-role="assistant" data-message-id="0c6bc49e-a50b-5429-b700-506b45a8d931" data-turn-start-message="true" data-message-model-slug="gpt-5.6-sol-wm"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <h2 data-section-id="1wct3r9" data-start="345" data-end="362"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About the Role</span></strong></span></h2> <p data-start="79" data-end="522"><span style="font-size: 14pt; color: rgb(32, 33, 36);">As a Cloud Support engineer<strong>,</strong> you’ll help organizations accelerate their AI transformation through the deployment, adoption, governance, and optimization of Microsoft 365 Copilot, AI agents, and related cloud solutions. You’ll serve as a trusted technical advisor, helping customers identify valuable AI use cases, overcome technical and operational barriers, and translate their AI investments into measurable business outcomes.</span></p> <p data-start="524" data-end="853"><span style="font-size: 14pt; color: rgb(32, 33, 36);">This role combines deep technical expertise with customer consulting, adoption and change management, executive engagement, and cross-functional leadership. You’ll work closely with customers, implementation partners, account teams, and delivery resources to scale secure, governed AI solutions aligned with organizational goals.</span></p> <h2 data-section-id="1wajri6" data-start="1079" data-end="1096"><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Do</span></strong></span></span></h2> <ul> <li data-start="874" data-end="1047"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Drive customer adoption and sustained usage of Microsoft 365 Copilot, AI agents, and related solutions, with accountability for measurable consumption and business outcomes.</span></li> <li data-start="1049" data-end="1163"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Advise customers and partners on Microsoft 365 Copilot, Copilot Studio, AI agents, and related cloud technologies.</span></li> <li data-start="1165" data-end="1297"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Help customers design, deploy, configure, and operationalize AI solutions aligned with their business objectives and adoption goals.</span></li> <li data-start="1299" data-end="1461"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Lead technical engagements to identify and resolve barriers related to identity, security, compliance, governance, data access, licensing, and platform readiness.</span></li> <li data-start="1463" data-end="1597"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Advise customers on AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices.</span></li> <li data-start="1599" data-end="1756"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Develop AI adoption and change-management strategies addressing executive sponsorship, target-user groups, communications, training, and adoption activities.</span></li> <li data-start="1758" data-end="1869"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Help customers progress from foundational AI usage to advanced, high-impact use cases and power-user behaviors.</span></li> <li data-start="1871" data-end="2007"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Coordinate with partner organizations and delivery resources to accelerate AI deployment, activation, adoption, and ongoing consumption.</span></li> <li data-start="2009" data-end="2157"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Engage business and technical decision-makers to connect AI usage with measurable business value, return on investment, and organizational outcomes.</span></li> <li data-start="2159" data-end="2269"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Present usage insights, adoption trends, and business impact to customer stakeholders and executive audiences.</span></li> <li data-start="2271" data-end="2361"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Manage usage and adoption milestones through completion across assigned customer accounts.</span></li> <li data-start="2363" data-end="2498"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Serve as a key point of contact among customers, partners, account teams, and internal stakeholders throughout the AI adoption journey.</span></li> <li data-start="2500" data-end="2607"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Lead and motivate technical communities while collaborating across diverse customer and stakeholder groups.</span></li> <li data-start="2609" data-end="2730"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Identify adoption patterns, technical blockers, customer feedback, and success stories to support continuous improvement.</span></li> <li data-start="2732" data-end="2862"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Analyze usage, adoption, and business-outcome signals to identify opportunities for expanded AI adoption and additional solutions.</span></li> <li data-start="2864" data-end="2998"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Collaborate with account teams, specialists, and partners to support customer expansion, renewal strength, and consumption-led growth.</span></li> <li data-start="3000" data-end="3103"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Continuously develop your expertise as AI technologies, customer needs, and business priorities evolve.</span></li> </ul> <h2 data-section-id="1lpl61x" data-start="3031" data-end="3051"><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Bring</span></strong></span></span></h2> <ul> <li data-start="3249" data-end="3446"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience.</span></li> <li data-start="3448" data-end="3684"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.</span></li> <li data-start="3686" data-end="3848"><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least 2 years of experience in an enterprise customer-facing role, including responsibility for internal and external stakeholder management and communication.</span></li> <li data-start="3850" data-end="3927"><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least 2 years of experience delivering customer-facing technical projects.</span></li> <li data-start="3929" data-end="4007"><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least 2 years of experience working with Microsoft 365 and cloud platforms.</span></li> <li data-start="4009" data-end="4174"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics.</span></li> <li data-start="4176" data-end="4429"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Deep technical expertise in Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management.</span></li> <li data-start="4431" data-end="4553"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model.</span></li> <li data-start="4555" data-end="4694"><span style="font-size: 14pt; color: rgb(32, 33, 36);">Strong written and verbal communication skills, with the ability to collaborate across global teams and produce high-quality documentation.</span></li> </ul> <p data-start="4696" data-end="4741"><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">Certifications</span></strong></span></span></p> <p data-start="4696" data-end="4741"><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least two of the following certifications:</span></p> <ul> <li data-start="4743" data-end="4785"><span style="font-size: 14pt; color: rgb(32, 33, 36);">MS-102: Microsoft 365 Administrator Expert</span></li> <li data-start="4787" data-end="4859"><span style="font-size: 14pt; color: rgb(32, 33, 36);">SC-401: Information Security Administrator Associate (Microsoft Purview)</span></li> <li data-start="4861" data-end="4928"><span style="font-size: 14pt; color: rgb(32, 33, 36);">AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals</span></li> <li data-start="4930" data-end="4984"><span style="font-size: 14pt; color: rgb(32, 33, 36);">AB-100: Agentic AI Business Solutions Architect Expert</span></li> <li data-start="4986" data-end="5028"><span style="font-size: 14pt; color: rgb(32, 33, 36);">AB-730: AI Business Professional Associate</span></li> </ul> <h2 data-section-id="1a9n6ci" data-start="4878" data-end="4905"><span style="font-size: 14pt; color: rgb(32, 33, 36);"><strong><span style="color: rgb(57, 116, 216);"><span style="font-size: 24pt;">Compensation</span></span></strong></span></h2> <p data-start="5047" data-end="5288"><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.</span></p> <p data-start="5290" data-end="5672"><span style="font-size: 14pt; color: rgb(32, 33, 36);">For candidates based in Washington State, the anticipated compensation range is <strong>$40.00 - $45.00/hour USD</strong>. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.</span></p> <h2 data-section-id="1iycjnw" data-start="5674" data-end="5706"><span style="font-size: 14pt; color: rgb(32, 33, 36);"><strong><span style="color: rgb(57, 116, 216);"><span style="font-size: 24pt;">Location and Work Arrangement</span></span></strong></span></h2> <p data-start="5708" data-end="5786" data-is-last-node="" data-is-only-node=""><span style="font-size: 14pt; color: rgb(32, 33, 36);">This is a remote position open to candidates located within the United States.</span> &nbsp;</p> </div> </div> </div> </div> </div> </div> </section> </div> </div><div class="content-conclusion"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">Benefits</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:</span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Medical, dental, and vision coverage</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Flexible Spending Account (FSA)</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">401(k) retirement plan</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Competitive paid time off</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Parental leave</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Professional growth and development opportunities</span></li> </ul> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Benefits and eligibility may vary based on role, employment status, and location.</span></p> <p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">Equal Employment Opportunity</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.</span></p> <p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">Applicant Accommodations</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">If you need a reasonable accommodation to participate in any part of the application or interview process, please contact <a href="mailto:recruiting@bpcs.com">recruiting@bpcs.com.</a></span></p></div>