Branch Staff (multi roles Housekeeping & Front Office) - Bobopod Pancoran

What you will do: Greet and assist guests with their reservations in a proper manner Check and confirm guests' reservations through the PMS system Verify guests' ID and ensure the registration form is filled correctly Explain staying rules, locker facilities, and other relevant information to guests Assist guests in handling their requests, questions, and concerns during their stay Maintain the cleanliness and tidiness of the Bobobox branch, including pods and public areas Conduct pod cleaning according to the established priorities and work instructions Refill amenities, guest supplies, towels, and other necessities based on the standard setup Ensure cleaning tools, equipment, and supplies are properly maintained and available Complete daily cleaning checklists and report any issues, damages, or lost & found items to the Branch Leader Conduct handover and ensure operational administration is properly communicated to the next shift Perform other operational tasks based on the instruction of the Branch Leader You will fit in this job if you: Minimum D3 graduate, preferably majoring in Tourism/Hospitality Have at least 1 year of working experience as a Front Desk Agent, Room Boy, or similar role in the hotel industry Able to communicate actively in English, both verbally and in writing Willing to work in the assigned area based on management's needs Willing to work overtime and outside operational hours when required Have a neat appearance and are well groomed Have good communication skills and a customer-oriented attitude Able to work efficiently while maintaining cleanliness and service standards