Medical Administrative Assistant

We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations. This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly. The Role You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care. Key responsibilities will include: ● Managing and sending faxes and handling incoming documentation ● Coordinating lab-related administrative tasks ● Supporting prior authorisations (PAs) ● Coordinating external referrals ● Managing and organising administrative follow-ups ● Answering incoming phone calls where appropriate ● Providing general back-office administrative support ● Following established SOPs and processes ● Identifying opportunities to improve and streamline administrative systems About You: The ideal candidate will be: ● Experienced in medical or healthcare administration ● Highly organised and detail-oriented ● A quick learner who can confidently pick up new processes and systems ● Comfortable working independently in a remote environment ● Proactive and able to spot ways to improve processes ● Professional and confident when communicating with patients and external providers ● Comfortable working with confidential medical information ● Ideally experienced within a mental health or similar healthcare setting ● Comfortable communicating over the phone with a clear, professional and easily understood accent Systems: Experience with the following systems would be advantageous: ● RingCentral ● PracticeQ / IntakeQ Experience with other medical practice management or communication platforms will also be considered.