Platform Quality Engineer

AI Digital is reshaping the future of programmatic media through Elevate, our proprietary AI-powered platform that helps agencies make smarter decisions across marketing research, media planning, and campaign optimization. We’re looking for a Platform Quality Engineer (Technical Support & QA Specialist) to join our Product Operations team. This newly created role offers the opportunity to help shape quality standards for Elevate, collaborate closely with Product and Engineering, and make a visible impact on a growing platform used by more than 100 media agencies. Responsibilities: Technical Support and Investigation Own second-line technical support for Elevate, taking escalations from the first-line support team and driving them through to resolution. Work with support team, internal users, client-facing teams, and, when necessary, users directly to clarify requests, gather relevant context, and reproduce reported issues. Investigate unexpected platform behavior, browser-specific problems, dashboard preparation errors, data discrepancies, and integration failures across the web application, data sources, reporting tools, and connected services. Use browser developer tools and available technical information to identify potential causes, including front-end behavior, console errors, and failed network requests. Document investigation findings through clear, actionable technical requirements and bug reports that include reproduction steps and expected versus actual behavior. Coordinate with Product, Engineering, BI, Data, AdOps, and other relevant teams to ensure that identified issues are resolved. Release QA and Web Testing Perform manual functional and regression testing for every Elevate release across development and production environments and supported web browsers. Verify that new features and updates work as expected from an end-user perspective and do not affect existing platform functionality, including scenarios that may not be covered by automated code-level testing. Develop and continuously improve test cases, regression checklists, and known-issue documentation to make each release more efficient and consistent. Reporting Quality and Product Rollouts Review client-facing dashboards and reporting outputs, identify data, functional, and UI/UX inconsistencies, and help determine whether the source is the data, integration, platform, or dashboard configuration. Provide technical support to operational teams during migrations, implementations, and new product rollouts, including resolving technical issues and confirming that users have the necessary access and documentation.